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Exchange policy


Last updated January 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at [email protected] . After receiving a confirmation, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Dingshenglifestyle LLP
18 BOON LAY WAY, #08-119 TRADEHUB 21
Singapore, Central Singapore 609966
Singapore  
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange.

EXCEPTIONS   
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note
Sale items are FINAL SALE and cannot be returned.   

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
8468 5202